Start.ly’s Help Desk/Ticketing Management platform provides a single, fully-centralized location for managing all of your tickets, regardless of type, and is seamlessly integrated with full lifecycle Asset Management, shipping, and more.
Built for your company’s Help Desk/Ticketing needs, including:
- All Ticketed Traffic in a Single Location
- Ticketing Management & Lifecycle Aging
- Customizable Ticketing Categorization
- SLA Tracking, Service Catalogs, and so much more…
SERVICE DESK MANAGEMENT SUPERPOWERED
360° View of Service Desk Management
All Ticketed Traffic in a Single Location
Unlike other help desk software, with Start.ly you can see all of your tickets – problems, incidents, service requests, etc. – all in one centralized place without having to bounce back and forth between separate lists in multiple locations.
Ticket Lifecycle Aging
Keep your ticket queue tidy. With Start.ly you can track, triage, update, and close tickets with accurate ticket aging across multiple time zones, daylight savings time, absolute time (24/7/365), and office time from request to resolution.
Give your team a leg up on deciding which questions need answering first. With Start.ly’s Ticket Management features, you can segment, prioritize, triage, load balance, and move tickets with automated workflows and tagging.
Start.ly’s activity log captures all activities and timestamps across the organization, simplifying compliance auditing and surfacing valuable information that you can compare from one audit to the next, allowing you to quickly identify issues that need to be addressed.
SERVICE DELIVERY SUPERPOWERED
Designed with Client Benefits in Mind
Customizable Ticket Categorization
Start.ly’s customizable ticket categorization helps you tag and organize your tickets for analysis, allowing managers to see if there are specific issues or areas of interest that clients may benefit from additional end-user training.
Start.ly’s sophisticated service catalog features make it easy to provide and maintain a single source of information with prescribed work instructions per request to help make sure that your fulfillment requests are done consistently the same way every time and can be logged and recorded for documentation of completed service requests.
Sophisticated SLA Tracking
Start.ly provides you with the audit tracking and time-stamping needed to perform sophisticated SLA tracking and reporting, ensuring all critical times are captured (creation, resolution, when assigned, time on hold) to help calculate the efficiency of resolving issues.
Hybrid Integrated Fulfillment Teams
With visibility to all activity related to tickets, Start.ly makes it easy for hybrid integrated fulfillment team members to easily collaborate and work efficiently together, providing faster, more accurate service delivery to your clients.
Help Desk/Ticketing Features
DESIGNED WITH THE WHOLE TEAM IN MIND
Ticketing Management Built to Provide Value to Everyone Throughout Your Organization
Service Desk Managers
With its rich feature/functionality and holistic 360° view of Ticket Management, Start.ly makes it possible for Service Desk Managers to effectively manage the service desk team, while ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.
Service Desk Agents
Service desk agents maximize their time and stay on top of SLAs with Start.ly’s easy-to-use, single location for managing all of their tickets, regardless of type. With service requests, problems, and incidents all in a single location, service desk agents can more quickly respond to tickets or easily transfer to another group if needed for resolution.
Executives can easily see how your organization takes care of service requests, incidents, and problems with rich reporting and dashboards built to reveal trends in specific issues or ticket classification types, the channels by which tickets are coming in, ticket response times, volume, and other drivers of customer satisfaction.
Whether aiming to comply with internal or external compliance requirements, Start.ly’s activity log helps you demonstrate that your company has established and thoroughly documented processes and practices with required levels of oversight across your organization.
SOLUTIONS BY ROLE